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Forgiveness occurs when the person who was hurt is motivated to repair the relationship with the person who inflicted the hurt. If you re not sure an apology offers you the chance to own mistakes you made but re establish what you think was okay.

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If you have done something wrong the first person you have to admit it to is yourself.

How to apologize when you are not wrong. If you 39 ve done something that hurt someone you care about you can apologize just to let them know you care. A good apology will communicate three things. Saying i was wrong i made a mistake i m sorry is more painful than root canal therapy for some people.

If what you did would have bothered you if it was done to you an apology is clearly in order. By showing you re not afraid to be wrong you empower your team to do the same. Here is how you know it s time to apologize.

As a psychotherapist i ve found that our ability to apologize is directly. Regret responsibility and remedy. Saying you re sorry is easier when you have strategically developed apologies to build upon.

It just means that you value your relationship more than your ego. Next time you feel pulled to say sorry simply don t use that word. The general rule is if you make a mistake in public within your company you.

Apologizing doesn 39 t have to be admittance of guilt or regret. Apologize in front of your team. Consider whether or not what you plan to apologize for is actually your fault.

Some people think that if they explain themselves the apology will be much more effective. Apologizing does not always mean that you re wrong and the other person is right. Although your pride might be less wounded by avoiding responsibility you will make the situation worse by offering a backhanded or disingenuous apology.

But this takes the focus off of what your friend wants to hear that you did something they thought was wrong and that you re sorry for it to what you want them to know that you re hurt too that you hate to apologize that you were put in an awkward position etc. If your team does not already have a script you can use comm100 s 101 ready to use live chat scripts to help you get started. With a script you lower the risk of offending a customer with a haphazard or insincere apology.

If you aren t responsible or would do the same again then it s not the time to say sorry. An apology is an expression of remorse for something you ve done wrong and serves as a way to repair a relationship after that wrongdoing. If you feel the other person is being unreasonable a discussion may be in order.

Make the apology without it.

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